FAQs

Appointments & New Patients

1. How do I book an appointment?

• Call our office, use our online booking form, or email us. New patients can complete forms online before arrival.

2. Do you accept same-day or walk-in appointments?

• We offer same-day appointments when possible for urgent needs. Call early to check availability.

3. What should I bring to my first visit?

• Photo ID, insurance card, list of medications, and completed new-patient forms (you can fill these out online).

Insurance, Billing & Payments 

1. Do you accept my dental insurance?

• We accept most major plans. Contact us or bring your card and we’ll verify benefits prior to treatment.

2. What payment methods do you accept?

• Cash, major credit/debit cards, and often CareCredit or other financing options. We’ll discuss estimates before treatment.

3. Do you offer treatment financing?

• Yes — ask our front desk about payment plans or third-party financing options.

Cancellations & Late Arrivals 

1. What is your cancellation policy?

• Please notify us at least 24–48 hours in advance to avoid a cancellation. We try our best to be respectful to our patient's rescheduling requests by not charging late cancellation fees. We also ask that this respect is returned to us. We set aside specific blocks to allow enough time to provide proper care to every patient who comes to our office. 

2. What happens if I’m late for my appointment?

• We may be able to accommodate shorter visits; if time doesn’t allow, we’ll reschedule to avoid rushing your care.

Preventive Care & Cleanings

1. How often should I get a cleaning?

• Typically every six months; your dentist may recommend a different interval based on your oral health.

• Exam, scaling to remove plaque/tartar, polish, flossing, and personalized home-care advice. X‑rays or fluoride may be provided as needed.

3. Can new patients get a cleaning the same day as their exam?

• Our goal is to provide same-day cleanings for new patients when possible, though it cannot be guaranteed due to scheduling or clinical needs.

Emergencies & Urgent Care 

1. What counts as a dental emergency?

• Severe tooth pain, uncontrolled bleeding, knocked-out tooth, significant swelling, or infection. Call us immediately.

2. Do you offer after‑hours or weekend emergency care?

• We provide urgent/after-hours instructions and may arrange on-call coverage. Check our voicemail message or website for current emergency contact info.

Treatments & Technology

1. Do you use digital X‑rays and modern equipment?

• Yes — we use digital X‑rays and up-to-date technology to improve diagnosis, reduce radiation, and enhance comfort. When indicated, we do have the ability to take a 3-D x-ray, to more accurately and further investigate infections or tooth fractures.

2. Are dental X‑rays safe?

• Yes — digital X‑rays use very low radiation. Your provider will only take images when clinically necessary.

Children & Pediatric Care 

1. Do you treat children?

• Many general dentist offices see children of all ages. We offer gentle, age-appropriate care and parent guidance for oral health.

Comfort & Sedation 

1. What if I’m anxious about dental treatment?

• Tell us — we have several relaxation techniques to make your dental visits more at easy. We have many options depending on the procedure and the patient's needs.

Infection Control & Safety 

1. What infection control measures do you follow?

• We follow CDC and OSHA guidelines, including sterilization protocols, PPE, and strict disinfection procedures to keep patients safe.

COVID-19 & Illness Policies 

1. What if I’m sick?

• Please notify us to discuss your symptoms and reschedule. We’ll advise the safest timeframe for returning based on current public-health guidance.

Miscellaneous 

1. Do you provide oral-health instructions and at-home care tips?

• Yes — we give personalized brushing, flossing, and prevention advice and can recommend products tailored to your needs.

2. How do I get a copy of my dental records or X‑rays?

• Request records in writing or via our patient portal; we’ll process transfers and provide copies following HIPAA guidelines.

3. Where is your office located?

• Our office is located at 3605 Center Point Rd NE, in Cedar Rapids, IA.

4. What is a good number to contact to schedule an appointment?

• The best phone number to schedule an appointment is (319) 294-2281.